Top Customer Experience Leaders Gather for Secret Service Summit Conference in Cleveland

  • The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the customer experience
  • Tickets now available

SAN DIEGO, Jan 3, 2017 — The DiJulius Group announces America’s #1 Customer Service conference, the Secret Service Summit, which helps best-in-class leaders learn new strategies and readily implementable plans to evolve and create their own customer service revolutions. This year’s Secret Service Summit returns to the Cleveland Convention Center in Cleveland, Ohio, on October 26-27.

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“If we could shut down our global network of 3,000 + franchised units for two days and send them to the SSS, we would.  Every stakeholder in your business will benefit!” says Chuck Runyon, CEO of Anytime Fitness.

Founded upon the Secret Service methodology by Cleveland renowned author of 4 books and The DiJulius Group president John DiJulius, the Secret Service Summit has attracted leaders from brands already committed to exceptional service like Starbucks, The Ritz-Carlton, Zappos, Nestle, Lexus, and Nordstrom.

“Today it is not enough to offer quality products and services. You have to be the brand your customers cannot live without. They should not be able to fathom business without you. You do that by offering expertise and building an emotional connection by providing a positive Experience on EVERY interaction, whether it is face-to-face, click-to-click, or ear-to-ear,” says John DiJulius, President of The DiJulius Group.

About The DiJulius Group
The DiJulius Group (, headquartered in Cleveland, Ohio, is the leading authority on world-class customer experience. The DiJulius Group’s relentless mission is to help your organization change the world by creating a customer service revolution.  To learn more about The DiJulius Group or the Secret Service Summit, contact David Wagner,, or call 440-443-0022.