In 2008 I had the fortune of joining what has now become a worldwide cause. I come from a long family of restaurant owners, mom owned a restaurant, so did dad, my uncles, my aunts. Never would I fathom at such an early age that the Customer Experience would become such a great part of …
Continue reading "The 10 Commandments to Providing a World-Class Customer Experience"
Happy New Years Day to all. What an incredible journey 2009 has been. Every interaction we have experienced in 2009 is a gift in our lives. Personally I'm very thankful for that. Notice I say every 'interaction' regardless of positive or negative at the time. We tend to sort these interactions as good experiences and …
Hola! Diving into a blog is irrefutably one of the most precarious things I've done. For years I've seen, read, and used information posted by bloggers across the globe yet, as I stare at my screen, it dawns on me how complicated posting an article can be! Luckily these postings will mainly be shared with …
