How to Use Emotional Intelligence and Social Media To Develop Stronger and Deeper Relationships With Your Clients and Employees
The Customer Service Revolution; 5 Strategies To Improve The Social Media Experience
How T-Mobile Changed Social; The 4 Facebook Strategies; House of Peru Comes to Balboa Park
5 Places Where Companies Are Now Investing Their Marketing Dollars
4 Marketing Ideas Guaranteed To Improve Your Website User Engagement.
Is your website moving visitors to interact more with your content, products or service offerings? Your website is your store. It’s not enough that people walk into the store. They need to have an experience; engage with the employees; learn more about the merchandise; and ultimately buy.  Website engagement might be clicked links, comments, online …
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5 Key Components of a Social Customer Care Training Program
5 Marketing Ideas for Your Facebook Page
I remember creating our first Facebook page, at a time when there was no clear evidence of monetary benefits. It would pay HUGE dividends years later as it became our primary way of developing clients into long-term relationships. People access Facebook an average 8 times per day. If you have a Company Facebook Page check …
Six Things That Make Yours the Brand Customers cannot Live Without.
~Guest post by Author and Keynote Speaker John DiJulius. World’s Most Admired Companies Fortune Magazine’s list of the World’s Most Admired Companies was released and it is a very interesting list indeed. It shouldn’t surprise anyone that as you scroll down, the companies that have a reputation for providing a world-class customer experience dominate the …
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2018 Marketing Conference Picks
As an event production company we have not only produced national events but also promoted a very high caliber group of speakers and experienced more events than most event organizers. We have used events to market products and services to captive audiences from San Diego to New York. If you have a story to tell, …
10 Reasons Why Attending a Customer Service Conference Changes Lives
A conference is 1marketingidea which gives your brand the platform to deliver your latest innovations and offerings to a targeted captive audience. Conferences like Facebook’s F8 Developer Conference and Salesforce’s Dreamforce not only attract great presenters but high ticket performances by bands like the Rolling stones and even U2. But do they change lives? In …
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Customer Experience Conference Reveals Much Anticipated Speaker Lineup
Final Countdown price discount ends September. America’s #1 Customer Service Conference shares insight, knowledge, and strategies from sought after customer experience experts. SAN DIEGO, 2017 -- The DiJulius Group has announced Daniel Pink, Mel Robbins, and a best in class lineup, will join THE authority on Customer Service, John DiJulius, at the 2017 Secret Service …
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Top Customer Experience Leaders Gather for Secret Service Summit Conference in Cleveland
The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the customer experience Tickets now available SAN DIEGO, Jan 3, 2017 -- The DiJulius Group announces America's #1 Customer Service conference, the Secret Service Summit, which helps best-in-class leaders learn new strategies and readily implementable …
What is your Company’s Customer Service Aptitude?
Company Service Aptitude Test (C-SAT) When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT).The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets management …
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The 10 Commandments to Providing a World-Class Customer Experience
In 2008 I had the fortune of joining what has now become a worldwide cause. I come from a long family of restaurant owners, mom owned a restaurant, so did dad, my uncles, my aunts. Never would I fathom at such an early age that the Customer Experience would become such a great part of …
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28 Customer Service Skills Learned at America’s #1 Customer Service Conference
[youtube https://www.youtube.com/watch?v=uel__QdPyJ4%5D Cleveland, Ohio, once again serves host to America’s #1 Customer Service Conference: the Secret Service Summit. This unique 2 day educational experience brings together world-renowned speakers, as well as brand executives , to give you 2 memorable days of Customer eXperience education -watch video trailer. Here are 28 customer service skills learned at …
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An Internet Marketing Plan
"The state of affairs is that combination of circumstances applying within a group at a particular time." ~Wikipedia No secret to the title of this post. Barack Obama's State of the Union Address -as many of his predecessors- is a snapshot, so to speak, of our nation's current condition based on events which have …