4 Marketing Ideas Guaranteed To Improve Your Website User Engagement.

Is your website moving visitors to interact more with your content, products or service offerings? Your website is your store. It’s not enough that people walk into the store. They need to have an experience; engage with the employees; learn more about the merchandise; and ultimately buy.  Website engagement might be clicked links, comments, online …

5 Key Components of a Social Customer Care Training Program

Once you’ve hired the right people to be the face of your social care program, it’s time to train them. This may overlap with existing customer service training in your organization, but there will need to be some added elements that are specific to social care.  Here are 5 key components of an effective social customer care …

You’re Most Likely to Do Something Extreme Right Before You Turn 30

~By Guest New York Times Best Selling Author, Daniel Pink. Each year, cities, regions, and other organizers around the world host around 3,000 marathons. In large races like the Los Angeles Marathon and the London Marathon, more than half the participants are running a marathon for the very first time. For Red Hong Yi, an artist based in Malaysia, …

Six Things That Make Yours the Brand Customers cannot Live Without.

~Guest post by Author and Keynote Speaker John DiJulius. World’s Most Admired Companies Fortune Magazine’s list of the World’s Most Admired Companies was released and it is a very interesting list indeed. It shouldn’t surprise anyone that as you scroll down, the companies that have a reputation for providing a world-class customer experience dominate the …

What Happened to Customer Service in America? Delivering A World-Class Customer Experience is your only competitive advantage.

  The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the Customer Experience The Secret Service Summit shares insight, knowledge, and strategies from sought after customer experience experts. Final Countdown Price ends September 30. Customer Service is at the core of our nation's most …

Customer Experience Conference Reveals Much Anticipated Speaker Lineup

Final Countdown price discount ends September. America’s #1 Customer Service Conference shares insight, knowledge, and strategies from sought after customer experience experts. SAN DIEGO, 2017 -- The DiJulius Group has announced Daniel Pink, Mel Robbins, and a best in class lineup, will join THE authority on Customer Service, John DiJulius, at the 2017 Secret Service …

Top Customer Experience Leaders Gather for Secret Service Summit Conference in Cleveland

The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the customer experience Tickets now available SAN DIEGO, Jan 3, 2017 -- The DiJulius Group announces America's #1 Customer Service conference, the Secret Service Summit, which helps best-in-class leaders learn new strategies and readily implementable …

What is your Company’s Customer Service Aptitude?

Company Service Aptitude Test (C-SAT) When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT).The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets management …

28 Customer Service Skills Learned at America’s #1 Customer Service Conference

Cleveland, Ohio, once again serves host to America’s #1 Customer Service Conference: the Secret Service Summit. This unique 2 day educational experience brings together world-renowned speakers, as well as brand executives , to give you 2 memorable days of Customer eXperience education -watch video trailer. Here are 28 customer service skills learned at the Summit: …